Ecommerce Q & ACategory: Selling on FlipkartI want to verify the order quantity on Flipkart Seller Dashboard?
Curious Guy Staff asked 3 months ago

I receive some order where customer has order quantity beyond expectation or sometime multiple orders are placed by the same person. What to do in this case? How to verify the order quantity on Flipkart?

1 Answers
digitalsunilsah Staff answered 3 months ago

Verification of the order can be done in the following scenarios:
a. Order quantity looks suspicious
b. Duplicate orders from the same customer
Also, note that Flipkart has strict systematic checks in place to verify the quantity of the orders before they reach you. Hence, it is unlikely that you would have received a wrong order.
However, in case you still wish to proceed with the order quantity verification, kindly reach out to flipkart seller support with the Order IDs.

Flipkart Marketplace carries out a stringent verification process to check for order authenticity. Besides this, if you suspect the buyer is repeatedly committing fraud against you, you should report the same to Flipkart.

They will be happy to assist you.

How to verify the replacement order details?

If the customer decides to return the products, then Flipkart allow them to select Exchange, Replacement or Return. Hence, it is highly unlikely that you would have received a wrong replacement order. However, if you wish to do a Replacement Order Verification, then the same can be requested if:

a. Customer has raised a replacement request for size, color or quality issue
b. Exchange is raised by the customer for size, color or quality issue