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The Meesho Additional Supplier Policies written below is what is mentioned on the Meesho Supplier Panel. Find it under the Settings tab.

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ADDITIONAL SUPPLIER POLICIES

You agree that that these policies shall form a part of the supplier agreement executed between you/ Supplier and Fashnear Technologies Private Limited (Meesho). This policy and the supplier agreement taken together will constitute the same agreement. All terms not defined herein shall have the same meaning as assigned to them under the supplier agreement. Any breach of the terms of this policy will be deemed to mean breach of the supplier agreement and in the event of any such breach, Meesho shall have the same recourse as is available under the terms of the supplier agreement.

1. PRICING POLICY

1.  Supplier shall offer to list the Products on the Application at a competitive price (inclusive of taxes) on the Application. Notwithstanding anything contained in this clause, Supplier authorizes Meesho in the capacity of a marketplace to discover & intimate the prevailing best price for Products for Supplier’s consideration. Fixation of sale price shall be at the sole discretion of Supplier and it shall be communicated to Meesho. Meesho shall act as a ‘Marketplace’, under Applicable Law, and shall have no role in fixation of the sale price of the products on the Application.

2.  Supplier shall have the right to withdraw a particular Product from the Application if there is a dispute as to the price of that particular Product. All such withdrawals will take effect within twelve (12) to twenty-four (24) hours from notification to Meesho upon raising request under supplier support ticketing.

3.  Supplier understands, accepts, and agrees that the payment facility provided by Meesho is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Application using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Meesho neither acts as a trustee nor fiduciary with respect to transaction or transaction price.

4.  All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions of the respective issuing bank.

2. LISTING POLICY

5.  Product Stocking: Meesho and Supplier shall determine an estimated quantity of pieces to be stocked as against each Product listed on the Application, based on the expected sales. Supplier shall ensure that such number of Products shall be reserved for sale on the Application at all times.

6.  Supplier hereby declares and confirms that it has the requisite permission to deal in Products represented through the respective brands. Supplier has procured the authentic, original and genuine products from legitimate channels and has the right to enter into this Agreement with Meesho, allowing Meesho and/or its agents and marketing partners, to arrange the display with an objective to sell and distribute the products to User without infringing any third-party rights. Supplier hereby declares and confirms that in the fulfilment of its obligations under this Agreement, Supplier will not infringe any intellectual property rights of Meesho or any other third party.  

7.  Supplier shall provide Meesho with details and images of Product that it offers for sale on the Application in accordance with the Supplier Policies. Supplier shall be responsible to ensure the accuracy of the Product description and shall update the details of the Products on the Application from time to time, in the manner and at such frequency as prescribed by Meesho.

8.  Meesho shall, at its own discretion, provide the Services including the necessary backend infrastructure to Supplier such as product uploading facilities, call centre, order management system, etc., for capturing the Orders placed to Supplier over the Application. The Orders placed by the User on the Application may be viewed and accessed by Supplier directly on the Supplier Panel. On receipt of an Order, Supplier shall pack the Product and dispatch the Products strictly in accordance with the Supplier Policies and Applicable Law. In the event of a delay, Meesho will be immediately informed of such delay by the Supplier, along with the expected time of dispatch, so that the User may be appropriately updated regarding the delivery time through the Application.

9.  Supplier also undertake that Supplier shall not independently (other than on the Application) promote products, services, offers, packages, etc. to the User directly, indirectly and /or through email, SMS or any other electronic or physical mode.

10.  Supplier shall ensure listing of the Products and the Product descriptions as well as information shall be as per the Supplier Policies and Applicable Law including but not limited to Legal Metrology Act, 2009 Food Safety and Standards Act, 2006, Consumer Protection Act, 2019 and its rules.

11.  For the Product listings Supplier to provide the HSN and GST rates applicable on the Products. Supplier to ensure correctness of these details and shall be solely responsible in case of any discrepancies.

3.  Actions against Supplier for non-compliance of Listing Policy 

12.  Supplier shall be held liable for missed orders according to the Supplier Policies, which will be shared with Supplier from time to time on the Supplier Panel.

13.  Meesho shall have the right to withdraw a particular Product(s) from the Application in the event of

1.  any dispute as to the price of the Product(s);

2.  any manufacturing defects;

3.  any claims as to the rights over the Product(s);

4.  incorrect Product details or incorrect Product/missing Product from the  Orders; or

5.  any issues with the quality of the Product(s); or

6.  any issue with the package or listing of the Products not in accordance with Applicable Law.

All such withdrawals will take effect within seven (7) hours from notification to the Supplier.

4. LOGISTICS POLICY

14.  The title & ownership in the Product(s) shall be transferred to the User at the place of removal of Product(s). As a marketplace, Meesho has tied up with third party logistics providers to provide shipping / logistics service to Supplier. Meesho will invoice Supplier for logistics services which Supplier will consider in the price of the Products listed on the Application. In any event, the Supplier shall not ship /post the products directly to an address of the User. Any damage in transit on account of inadequate / unsuitable packaging shall be charged to Supplier account. However, in case of any damage to the Product in transit due to mishandling by logistic partner appointed by Meesho, Meesho shall facilitate recovery of Product value from the logistic partner.

15.  On receipt of any Order, Supplier shall ensure that the Orders are shipped within the expected dispatch date, as displayed on the Supplier panel. “Expected dispatch date” shall mean the dispatch date/ SLA, displayed on the orders tab against the respective orders on the Supplier Panel.

5. RETURN, REPAIR, REPLACEMENT AND CANCELLATION POLICY

16.  Supplier shall be responsible for determining a return and exchange policy for its Products and communicating the same to the User. In the event of any dispute between Supplier and User(s), Meesho reserves the right to determine if such Product falls under Supplier’s return and exchange policy.  Meesho’s decision in this regard shall be final and binding.

17.  Supplier shall issue suitably, duly stamped manufacturer’s warranty card (if applicable) to the User with the Product at the time of dispatch of the Products. If any Products are found defective by the User, Supplier shall ensure repair, replacement of such Product, or refund of the corresponding product value, as per the Supplier’s return policy.

18.  In the event of any return/exchange of the Products, Supplier shall bear all costs and charges, including any logistics charges, incurred in this regard. The return logistics charges will be as per the weight slabs. All returns of the Products shall be returned to Supplier’s shipping address only.

19.  In case Supplier fails to make the Product ready for dispatch within the time stipulated or if the Order gets cancelled due to reasons stated under this clause, Meesho will be entitled to take necessary action against the Supplier.

6. ORDER FULFILMENT POLICY

20.  Dispatch Service Level Arrangement (“SLA”) Adherence

1.  All orders should be dispatched within the expected dispatch date, as displayed on the Supplier Panel.
2.  An average dispatch time exceeding the expected dispatch date will result in reduced visibility on the app and reduced order volume.
3.  All the Suppliers who have dispatched more than 100 orders per day in the preceding week, shall dispatch their Products on all days of the week (including Sundays). However, in case the Supplier is unable to dispatch on any particular day, they will be required to raise a ’leave request’ on the Supplier Panel, in adherence to the leave policies as may be amended from time to time.
4.  The accounts of those Suppliers who apply for leave, for more than 3 consecutive calendar days shall be temporarily de-activated. The account shall be automatically re-activated when the leave period comes to an end.
5.  Suppliers are advised to not apply for leaves for more than 2 times in a single calendar month.
6.  Default dispatch SLA for all Suppliers is two (2) calendar days, unless otherwise specified by Supplier while listing the product.

21.  Any delay beyond the SLA provided by Supplier will count towards Supplier Late Dispatch Rate (“LDR”), and will result in reduced visibility on the Application, thereby reducing Supplier sales.

22.  To avoid pick-ups or delayed scanning issues, it’s advised Supplier to manifest the orders at least 1 day before the SLA, and before 11 AM for the Orders eligible for same day delivery. In case pick-up does not happen then Supplier to raise ticket with the supplier support team over Supplier Panel.

22.  In case of pick-up or delayed scanning issues, Supplier need to raise the ticket through Supplier Panel using support option before 12 noon the next day with the list of Order IDs along with signed manifest(in case of delayed scanning issue).

22.  In case of any wrong returns or exchange disputes, Supplier needs to raise the ticket through Supplier Panel using support option within 48 hours of receipt of the Product along with wrong Product images and order id, else it will not be considered.

21.  Actions against Supplier for non-compliance of Order Fulfilment Policy: Cancellation of orders by Supplier without proper rationale and prior intimation amounts to material breach of this Agreement. This is applicable on fresh as well as exchange Orders, whenever the Order is cancelled.