

SPF full form is Seller Protection Fund. SPF is a Flipkart program that is designed to safeguard your interest as a seller and make Flipkart a secure medium for you to conduct business.
You can claim SPF within 14 days from the order returned date if the returned product you have received is either:
(a) Damaged/defective
(b) Wrong product
(c) Missing product
The complete SPF claim is explained below. Just to give an idea all you need is to send clear images of the product from all angles, highlighting the damage along with the image of the shipping label and a detailed description of the nature and extent of the damage.
Do leave your contact number so that the team can reach you if they require any additional information concerning your claim.
Poppin Font SIze:16 Black Color
There Are 2 Ways To Raise SPF For A Product :
1.In The Completed Section Of The Returns Dashboard, There Is A Claim SPF Button Available Which Will Raise A Claim Against The Product.(Or)
2.You Can Raise A SPF Claim By Following The Steps Below:
Seller Portal -> Click On ‘Contact Seller Support’ Link At The Top-Right Corner -> Click On ‘Create Ticket’ -> Enter All The Required Details -> Upload A Valid Proof (Attachments) -> Click On ‘Submit’
You Can View The SPF Claims That You Have Raised In The ‘SPF Claims’ Tab On The Seller Support Page.
There Are 2 Ways To Raise/Claim SPF For A Product :
1) In The Completed Section Of The “Returns” Dashboard, There Is A Claim SPF Button Available Which Will Raise A Claim Against The Product.
2) Click Seller Portal Help On The Top Right -> Click On ‘Contact Seller Support’ -> Click On ‘Payments’ At The Left Side Of Page -> Click On SPF Related Queries ->Click On ‘I Want To Claim SPF’-> Enter All The Required Details -> Upload Valid Proofs (Attachments) -> Click On ‘Submit Request’
Please Note: You Can Only Claim SPF Within 14 Days Of Receiving The Returned Product.
If You Are Unsatisfied With The Resolution, You Can Either Reach Out To The Support Staff Or Reopen The Ticket Within 7 Days Of The Initial Decision.
You Can View The Fees Related To Storage By Looking Under The “Non-Order SPF Transactions” Table On The Seller Dashboard.
If You’re Looking For Reimbursement For A Particular SPF Claim, Search By The Claim ID Using The Option At The Top Of The Page. It Will Provide You With The Complete Summary Of The Payment Related To The Claim.
Returns TAT – 60 Days From Return Approved Date (45 Days For The Big Billion Days 2015)
Period Within Which SPF Claim Should Be Raised – 14 Days
Claim Resolution TAT (Whether Claim Will Be Accepted Or Rejected) – 12 Days
Claim Amount Settlement TAT (After The Claim Has Been Accepted) – 3-4 Days
The Time Period Within Which You Can Claim The SPF Will Be Revised To 14 Days From The Date On Which The Returned Item Has Been Received By The Seller.This Will Be In Effect From 1st April, 2015.
If you are unable to claim SPF for your return orders. Please be informed that SPF cannot be claimed if:
In order to ensure that your claims are not rejected due to missing images/information follow the mandatory requirements & best practices given below:
Mandatory requirements to claim SPF on Flipkart
Best Practices
Finding the status of your SPF is simple and easy. You have to follow the below steps to find the SPF status:
Step 1: Log in to your Seller Portal
Step 2: Click on the three dots on the top-right corner
Step 3: Select ‘Contact Seller Support’ and click on ‘My Tickets’
Step 4: Click on ‘SPF Claims’ and find the status of the incidents raised for SPF.
If you have any dispute relating to the received SPF amount. Then follow these steps.
But first, be informed that the SPF is settled for an order ID based on the nature and extent of damage caused to the product.
However, in case you feel that you are short paid/not paid, you can always reach out to Flipkart support team for re-validation by following the simple steps mentioned below:
Step 1: Go to ‘Contact Seller Support‘ in your flipkart seller portal
Step 2: Go to ‘Payments‘ and click on ‘SPF related queries‘
Step 3: Click on ‘I am unhappy with the SPF settled amount‘
Step 4: Select ‘Create Seller Support Ticket‘
Step 5: Click on ‘Submit Request‘ after filling in the mandatory details
Note: The seller must raise an unhappy claim within 7 days of the previous claim rejection date.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |