The Meesho Seller No-Pack Program Policy written below is what is mentioned on the Meesho Supplier Panel. Find it under the Settings tab.
Policy: Implementation of No-Pack Program
Objective: The purpose of this policy is to outline the implementation of the No-Pack program by Meesho. The No-Pack program aims to help sellers achieve –
1) Lower returns
2) 100% Approval of Genuine RTO Claims
3) Annualized savings up to 25K/Annum
Implementation: Meesho shall identify items having higher user returns, higher wrong item reporting. These orders will then be routed to a designated packaging center where they will go through the Quality Check (QC) process and be packed under CCTV coverage.
Benefits for Sellers: Meesho acknowledges the concerns that sellers may have regarding this initiative and assures the following benefits:
- Elimination of the necessity to individually pack items into branded packaging (BP/TP bags), thereby reducing packaging costs.
On an average, a seller will sideline ~35 Items/day to route through the packaging center.
Seller saves ~Rs2/Item on packaging, so in total seller can save ~Rs.2100/Month or ~Rs.24000/Year
- Guarantee of a 100% claim approval rate (subject to appropriate documentation) to mitigate any risks of increased on-ground fraud.
- Indirect benefits such as lower returns lead to improved Profit and Loss (P&L) for sellers. We analyzed a month’s data of customer returns and found opportunities of reducing returns through the packaging center.
Action Required: Meesho’s team will reach out to sellers to provide further details and coordinate the implementation process.
This policy serves as formal communication regarding the No-Pack program and its implications for all concerned parties. Sellers are requested to acknowledge receipt of this policy and adhere to its guidelines accordingly.
Frequently Asked Questions
Q1: How will the seller know which orders are not to be packed?
Ans: System will hold all the orders placed between 11AM to 6AM, seller will not be able to process any order during this window. All orders will be dropped in “ON Hold” tab. At 6AM system will decide what is not to be packed and move all such orders in “No Packing Needed” tab and rest of the orders in “Pending Tab” to process normally
Q2: What does the seller panel look like?
Ans: There will be a new tab “No Packing Needed” would be visible.
Q3: What will happen to the rest of the orders, which are supposed to be packed by the seller?.
Ans: All orders will go on hold till 6AM on D+1 day, sellers can take action post 6AM only.
Q4: What about orders falling between 6AM to 11AM?
Ans: Seller can process and pack orders falling between 6AM to 11AM as usual. There is no change applicable to the order falling in this slot.
Q5: How the seller has to paste the label on “No Packing Needed” item.
Ans: Seller has to pack the item in primary packaging (transparent poly given in image) and insert the below given label in this poly. Every SKU will have a unique label.
Q6: Where does the seller have to keep the invoice?
Ans: Seller has to print the invoice separately of these no packing needed items, make a bundle of all such invoices and handover the same to pick up boy.
Q7: How to handle combo SKUs, buy one get one SKUs?
Ans: Seller has to ensure such SKUs packed in a single packaging or tie together to ensure the item doesn’t get separated in-transit to the packaging center. Example given below, the seller has to keep 2 salwar suit material in a single pack or tie 2 packs together.
Q8: How will the seller track his items?
Ans: Pickup boy will bring a printed list (challan) of items, which are not supposed to be packed. The Pick-up boy will mark the items picked and take the signature from the seller. Seller will be able to track item status on panel, which will keep on updating every 1 hour.
Q9: How does the seller raise the claim?
Ans: In case of any discrepancy seller can raise the concern through google form.
Q10: Are there any charges for the program?
Ans: No, there are no upfront/hidden charges of “No Pack program”.
Q:11 What will happen to items which are marked QC fail in the packaging center?
Ans: We will provide total qty and reason for QC fail by next day. Seller will either get the inventory back or an equal amount of money for the QC fail item.
Q12: How many days will it take to process the claim?
Ans: Any claim raised as per given process will be processed within 48 hours from the time claim was raised.
Source: Meesho Seller Panel
