An order cancelled with Cancellation Type ‘Cancelled by Seller’ is automatically converted to ‘Cancelled by Marketplace’ if that order was impacted by Flipkart technical issue. For example: If an order stays stuck in “Processing” for a long time, gets SLA breached and cancelled thereafter – Flipkart automatically converts its Cancellation Type from ‘Cancelled by Seller’ to ‘Cancelled by Marketplace’. For any other reason, such conversion is not done.
digitalsunilsah Changed status to publish June 20, 2022