1. It is mandatory for suppliers to accept every shipment irrespective of packet condition (tampered or intact) which is delivered by the logistics partners
2. In case the shipment condition is ‘Tampered’ and the product inside the packet is wrong or damaged, suppliers must ensure that “Tampered/Disputed” remarks are updated on the EPOD.
3. Post delivery, suppliers can raise a claim if the delivered product is wrong/ damaged/ used/ quantity missing by selecting the appropriate ticket disposition
4. Along with uploading the unboxing video evidence and suborder number, we have introduced a new dropdown feature “shipment condition.”