Any order on ONDC network currently has following components
Transactional Cost on Mystore
Seller App Fee
Fee charged by the Seller Network Participant (SNP) that facilitated the order for the seller.
Buyer App Fee
Charged by Buyer Network Participant (BNP) through which order was placed. Also called Buyer Finder Fee (BFF).
Logistics Charges (optional): Charged by SNP only if the seller availed the Logistics Services offered by the Seller App.
Mystore Seller App Fee
Mystore charges 1-3% as seller app fee on orders placed through its seller app.
| 1% | If the order is from Mystore Buyer App |
| 1% | If the monthly sales of sellers via Mystore Seller App is more than Rs 1 lac. |
| 3% | For cases other than above two. |
Buyer App Fee (Buyer Finder Fee)
Buyer App Fee will vary based on which buyer app the order was placed through and which category of products were ordered. Following are the Buyer App Fee for a few popular apps as on Aug 01, 2023. Please note that this might change in future.
Mystore Buyer App Fee
Mystore Buyer App charges flat 3% + GST as Buyer Finder Fee across all categories.
| Category | Buyer Finder Fee |
| All Categories | 3% + GST |
Paytm Buyer App Fee
Paytm charges different Buyer Finder Fee for different categories.
| Category | Sub Category | Buyer Finder Fee (GST extra) |
| Food & Beverage (F&B) | Continental, Middle Eastern, North Indian, Pan-Asian, Regional Indian, South Indian, Tex-Mexican, World Cuisines, Healthy Food, Fast Food, Desserts, Bakes & Cakes, Food Others | 5% |
| Grocery | Baby Care, Bakery,Cakes & Dairy, Beauty & Hygiene, Beverages, Cleaning & Household, Eggs, Meat & Fish, Foodgrains, Fruits & Vegetables, Gourmet & World Foods, Kitchen Accessories, Oil & Ghee, Pet Care, Sexual Wellness, Snacks & Branded Foods, Stationery, Grocery Others | 5% 2% Rebate is given to the Seller NP if in Monthly orders they: A. Achieve 90%+ On time Delivery of Orders B. Achieve 90%+ On TIme Customer Escalation Response Rate ) |
| Fashion & Apparel | Clothing, Footwear, Bath Accessory, Bags & Luggage, Fashion Accessory, Jewellery, Beachware, Fashion Others | 10% |
| Electronics | Audio, Camera and Camcorder, Computer Peripheral, Gaming, Headphone, Kitchen Appliances, Lighting & Electric Fans, Mobile Accessories, Safety Security, Smart Watches, Speaker, Vacuum Cleaners, Video, & Accessories,, Water Purifiers and Coolers, Electronics Others | 10% |
| Electronics | Laptop & Mobile Phone/ Smartphones | 3% |
| Home & Kitchen | Cookware and Dining, Furniture, Garden and Outdoor Products, Home Decor, Home Furnishings, Home Improvement, Storage and Organisation, Home Decor Others | 10% |
| Pharma | Ayush, Covid Essentials, Diabetes Control, Healthcare Devices, Nutrition and Fitness Supplements, Pain Relief, Personal Care, Speciality Care, Pharmacy Others | 10% (Non-OTC Drugs & Medicines) 5% (OTC Drugs & Machines) |
| Beauty & Personal Care (BPC) | Baby Care, Bath & Body, Feminine Care, Fragrance, Hair Care, Make Up, Maternity Care, Men’s Grooming, Nursing & Feeding, Oral Care, Sexual Wellness & Sensuality, Skin Care, Tools & Accessories, BPC Others | 10% |
Pincode Buyer App Fee
| Category | Buyer Finder Fee |
| For Grocery (brick & mortar) | 3% + GST |
| All categories and seller types | 5% + GST |
Craftsvilla Buyer App Fee
| Category | Buyer Finder Fee |
| All categories and seller types | 3% + GST |
Spice Money Buyer App Fee
| Category | Buyer Finder Fee |
| All other categories and seller types | 3% + GST |
Logistics Charges
On-Network logistics: Mystore Seller can choose to select on-network logistics in which case the amount will be dynamically fetched from Logistics Network Participants and added to the order.
Custom shipping charge: Mystore sellers can specify shipping rates for their orders based on different conditions. The charges configured will be added to the order
TCS and TDS
As a marketplace seller network (MSN), Mystore will deduct TDS and TCS as per government regulations.
| TCS | 1% of the order value (before tax) |
| TDS | 1% of the order value (before tax) |
Examples
The seller received an order of Rs 1000 for products under the Fashion category. Seller availed the on-network logistics via the Mystore Seller App.
Mystore Buyer App
| Mystore buyer app fee @ 3% | Rs 30 |
| Mystore seller app fee @ 1% | Rs 10 |
| Total Fee (excluding logistics) | Rs 40 |
Paytm Buyer App
| Paytm buyer app fee @ 10% | Rs 100 |
| Mystore seller app fee @ 3% | Rs 30 |
| Total Fee deducted (excluding logistics) | Rs 130 |
* GST @ 18% will be applicable on the transaction fee.
* TCS and TDS will be applicable on the payouts as per the regulations.
* ONDC might also charge a nominal fee for using the network in future.
* Mystore reserves the right to change the transaction fee. In case of any change in the transaction, this page will be updated accordingly.
